About On My Computer folders in Outlook for Mac. For Office 365 for Mac Office for business Office 365 Small Business Outlook 2016 for Mac Office 2016 for Mac Outlook for Mac 2011 Outlook. All messages from those accounts are downloaded into the same On My Computer Inbox. Because POP accounts do not allow Outlook to sync with the mail.
Summary: I use an aol.com email address for personal email. All of a sudden--literally--the Inbox on Outlook for Mac (desktop) STOPPED showing new mail on July 25. Outbound mail is fine. The mail is working fine on my iPhone. Details: I happened to note when on my MacPro (Outlook 2011/Yosemite) that there was nothing in my Inbox past July 25.
All the mail is coming into the phone (either with the Outlook iOS, or AppleMail) just fine. Mac os x 10.3.9 download. Outbound not affected.
This morning, at a remote location, I fired up my MacBook-Pro (Outlook 2016/High Sierra) and it did go and fetch all the mail--but once it did that on the first startup, no more mail came in. So, the situation is across two computers, two different softwares, and two operating systems. If I check my mail using the iPhone, or webmail at aol.com, all is there and fine--but Outlook on the desktop has stopped showing me the Inbox. Settings are the only ones I've seen for AOL across many sources. Incoming mail server is imap.aol.com at port 993, using SSL. Outbound is smtp.aol.com using port 587. I had no reason to change anything on either computer, but it all started this on July 25 with no changes on my end.
I never really used the Macintosh Mail app, only Outlook. Until the date noted it has worked fine--never a problem. I did add the AOL account to MacMail today on the laptop, and the Inbox shows up normally. I was pretty certain the problem is with Outlook and Aol on the Mac, but trying to see if anyone else has seen this issue and addressed it.
Somewhere, something changed on or about July 25 and I doubt it was with me. So, surely I cannot be the only one having this problem. Using Apple Mail isn't a solution to the problem, just a workaround.
Using Apple Mail isn't a solution to the problem, just a workaround. I didn't suggest that it would be a solution. I just wanted to help you narrow down the 'list of suspects' which is looking more like Outlook's dealings with AOL mail than anything else. Hopefully, someone else here at the ASC that uses both Outlook as their email client and AOL as their email provider has experienced this and can provide you with what they did to solve it. And, if you haven't already, you may want to visit the Microsoft Office Support site's forums or FAQs to see if this issue appears there as well. I did post a nearly identical question on the MS Office Support Forums, but no replies yet.
I was also going to post it on an AOL support forum but I don't think they exist--just some kind of 'tell us on Facebook and Twitter' stuff, which I don't use. I've seen some pretty bizarre stuff in years past.in fact, when I moved full time from a PC to a Mac in 2011, I had signed up for a domain name at GoDaddy. And, believe it or not (probably forgotten history now) at that time there was an issue with using 'Apple Mail with Yosemite on GoDaddy email servers' and when you did that, your main memory would get used up in seconds. GoDaddy stopped offering their own email (in lieu of Office365), and once I moved my domain name hosting away from GoDaddy the problem stopped. Many people were experiencing the same problem so hopefully an answer should pop up here. I just don't understand how and why it happened 'all of a sudden'.
• Office 365 Business and Business Premium customers will receive automatic update notifications later this calendar year. For manual update instructions, please see. Please upgrade the outlook database. As an existing Office 365 subscriber, Office 2016 is immediately available to you, and based upon your plan, you can choose to manually update or wait for the scheduled automatic update. For manual update instructions, please see. Below are links to instructions to manually update to Office 2016: • Office 365 Home, Personal or University customers will receive automatic update notifications in the coming weeks.
Maybe it's time to retire the AOL account. Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked. If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.
Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. Hello Eric Root, Neither setting up a different user account, nor safe mode changed anything, but I appreciate the suggestion.
If you go back to the original posting, you'll read that the problem happened all of a sudden, and on two different computers (MacPro Yosemite Outlook 2011, and MacBookPro High Sierra Outlook 2016), making either of those solutions probably specific to a problem that may exist on one computer. I should also note that my AOL mail comes in fine on Apple Mail, and on Outlook for iOS, and on Apple Mail on the iPhone. It's only the Outlook on OSX that's the issue. If you are familiar at all with the way Outlook for OSX operates at the user level with an IMAP email account, at the lower right hand corner of the Outlook window is a line of text: Outlook connects to all the IMAP mail accounts when Outlook is running, and when connected, indicates that on the RIGHT side of the line of text. You'll see that in this case, this is telling me I'm connected to my AOL account. Understand that sometimes you lose that connection, and it will tell you so and provide an error there.