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Hi, I have been having problems with Outlook 2013 and synchronization of IMAP folders. When I open Outlook it works fine for 15-20 minutes and then Send/Receive for some of the IMAP accounts gets stuck.
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The task “Synchronizing subscribed folders for ” stays with “Processing” forever and never completes. Subsequent Send/Receive actions do not retrieve new emails.
I have to manually cancel the task that is stuck and then be able to receive new emails. This behavior happened quite randomly, I haven’t been able to identify a pattern but it makes Outlook 2013 useless because I have to constantly check if the Send/Receive is stuck. I tried deleting and recreating my email accounts but this did not fix the problem.
Another odd behavior I am seeing is the Sync log issues. Again quite randomly Outlook 2013 will start synchronizing a folder and this will continue indefinitely. Within an hour the Sync Issues folder will get thousands of entries like this one: 13:15:07 Synchronizer Version 15.0.rup 13:15:07 Synchronizing Mailbox ' 13:15:08 Synchronizing server changes in folder 'IvanL' 13:15:09 Done It seems as if Outlook goes into a loop. After a restart it works fine for some time and then the above problems start happening again.
Any help is much appreciated. Based on the sync log, there might be something wrong in the IvanL subfolder. I suggest you logon your mailbox through web-based access and move all of items from IvanL folder to another new creating folder and then sync from Outlook client to check if the issue still persists. You may also first disable AVG/Firewall and run Outlook.exe in safe mode ('Outlook.exe /safe') to test the result. Cheers, Tony Chen Forum Support ________________________________________ Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact. Hi Tony, Thanks for your reply. I tried what you suggest but even in safe mode I get exactly the same issues. I also tried creating a completely new Outlook profile and recreated all the accounts but the above problems still persist. I have four IMAP and one POP3 accounts.
There is nothing wrong with the IvanL folder. I tried removing the IMAP account where this folder is and the same problems continue to happen. The log file just shows a different folder. By the way I installed Office 2013 on another machine and get exactly the same problems. I feel that there is something wrong with the way Outlook 2013 does the IMAP synchronization. I have been using 2007 and 2010 for a long time with the same IMAP and POP3 accounts and have never had any problems.
It is very frustrating that 2013 doesn't work properly, at least in my case. Lynn, All this seems to me as a bug in Outlook 2013. I looked at my email server settings and I don't believe there is anything wrong with it and Outlook 2007 and 2010 ran without problems. My hosting provider runs SmarterMail. I found something interesting though. If I open Outlook 2013 and don't click on any of the folders, it works fine.
It does Send/Receive every x minutes without problems. If I click on a folder, soon after that it starts doing the synchronization and after a while it goes mad - starts generating sync issues like crazy and at some stage gets stuck. Same problem here as well. Installed Win 8 Pro on a clean HD, then installed office 2010, no AV or other programs.
Office 2010 refused to correctly sync any of my 4 imap (aol) email accounts. It simply returned errors. So Ok, I decided to obtain and install Office 2013 and guess what?? Same problem! 2010 worked fine with Win 7 but using exactly the same settings wouldn't work with Win 8 and it appears that 2013 is the same.
Judging by the amount of questions on the web, it looks like this is a major issue that Microsoft are remaining very tight lipped about. Not at all happy!!!!!