If you encounter errors while using Adobe Presenter Video Express, redo the workflow by launching Adobe Presenter Video Express in the Diagnostic mode. In Mac: To go to the Diagnostic mode, click Help on the Mac OS menu bar, choose Diagnostic mode, and relaunch Adobe Presenter Video Express. When you try to exit Adobe Presenter Video Express, the Diagnostic Logs dialog box appears. Save the logs on your computer and e-mail them to Adobe at AdobePresenterVideoCreatorSupport@adobe.com. In Windows: To go to the Diagnostic mode, exit Adobe Presenter Video Express, and open Troubleshoot Adobe Presenter Video Express application.
Adobe Presenter Video Express uses certain features of the video adapter on your computer to render images in a better quality in side-by-side layout. The presentation appears jagged and the image is not rendered sharply if the video adapter does not meet the minimum requirements for Adobe Presenter Video Express. However, since the publishing of your video happens on the cloud on Adobe servers, this issue does not occur in the published output.
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The Adobe servers have the required video adapter to render your video with high quality. If you still want to see a high-quality video in editing environment, replace your video adapter with a d dedicated AMD (ATI) or nVidia video adapter.
Also, update your video adapter drivers to the latest version. Adobe Presenter Video Express requires a lot of processing power to record the screen and webcam videos simultaneously. The presenter video in particular is a lot more difficult to record. When the processing power is not sufficient, the Presenter video quality will be low. The quality drop can be seen in the drop in the frame rate of the video. Also, the audio and video can go out of synchronization.
Solution: Close unnecessary applications and free up system resources. If you experience a problem with the quality of your Presenter video, check the following: • Are all unnecessary applications closed? • Do you have sufficient free space on your hard disk? At least 5 GB is needed, but around 15 GB is recommended. • Are you using a good quality webcam?
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Check out our recommended webcams. • Are your webcam drivers up-to-date?
• Are you capturing your video in a well-lit environment? Most webcams perform poorly in bad lighting. • Are you running Adobe Presenter Video Express in Diagnostic Mode?
Diagnostic Mode should only be used to report issues to Adobe.